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Heather Kidd serves as the Manager of CX Strategy & Solutions at COPC Inc. since January 2022, where responsibilities include developing customer experience strategies. Prior to this role, Heather held multiple positions at Conduent from October 2015 to January 2022, including Regional AMR COPC Lead, overseeing COPC initiatives in the AMR region, AMR AHA Operations Manager, COPC Implementation Leader, and Quality Assurance Specialist. This extensive background showcases expertise in customer experience management and operational leadership.