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John W. Jacobson, MBA has a diverse work experience spanning across various industries. John W. most recently served as the Head of Customer Service at CooperVision Specialty EyeCare Americas, where they successfully merged and integrated the customer care departments of multiple acquired companies. John W. also played a crucial role in transitioning employees to a mix of on-site, hybrid, and remote work arrangements. Prior to this, John held the position of Site Leader and Senior Sales Leader at Apple Leisure Group, where they quickly adapted to the challenges posed by the COVID-19 pandemic by transitioning the workforce to remote work while maintaining productivity levels. Their previous roles include Senior Manager of eCommerce Customer Experience at Master Electronics, Contract Recruiter at Staffing Strong, and Director of Contact Center at the University of Phoenix. John's earlier experiences include working as a Director of Contact Center at the Endurance International Group, running their own small business, and holding managerial positions at ACS Inc., JPMorgan Chase & Co., and OSI Outsourcing Services. With their extensive background in customer service, sales, and leadership, John has proven their ability to adapt to rapidly changing environments and drive positive outcomes.

John W. Jacobson, MBA, earned their Master of Business Administration (M.B.A.) degree from the University of Phoenix. Prior to that, they obtained a Bachelor's degree in Management from the same institution. In addition, they have obtained a certification in ccSigma Yellow Belt from Insite Managed Solutions, LLC - The Contact Center Experts in 2014.