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Mark Janssen ACXS - COPC CX is an experienced department manager and customer experience specialist currently serving as Afdelingsmanager CX, Digitalisering en Support Klantdialoog at Coöperatie VGZ since January 2020. With a strong background in improving customer engagement, Mark has held various leadership roles in organizations such as Awards International, CRM Partners, and Telfort Zakelijk. Mark has also contributed to operational excellence and change management at Teleperformance and has extensive experience in account management and project leadership across multiple companies, including SITEL and Verint. Mark holds several relevant educational qualifications, including credentials from the Disney Institute and ACXS, specializing in customer experience and service quality.