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Kevin Kitch currently serves as SVP Operations Support at Convey Health Solutions, overseeing Operations Support Services, including Workforce Management and Learning and Development, since July 2014. Prior to this role, Kevin held positions such as Vice President of Global Workforce Management at Sutherland Global Services, managing extensive workforce operations across multiple countries, and Vice President at Stream Global Services, where similar responsibilities encompassed a wider global scope. Kevin's earlier experience includes strategic consulting at Bellsystem24, Inc., and management roles in workforce forecasting and scheduling at Telvista and Stream International, showcasing a strong background in workforce management and operational support across diverse regions and a significant number of frontline agents.