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Lauren Siegfried began their work experience in 2010 as a Barista Trainer & Shift Supervisor at Starbucks, where they worked until 2016. In 2016, they joined Conversica as a Customer Success Manager and later transitioned to the role of Customer Success Enablement Specialist in 2018. In April 2021, they were promoted to the position of Senior Customer Success Enablement Specialist at Conversica.

Lauren Siegfried obtained a Bachelor's degree in Communication and Media Studies from the University of Northern Colorado, where they studied from 2014 to 2016. Additionally, they have obtained several certifications in various fields, including "Become an Instructional Designer," "Learning Infographic Design," "Become a Program Manager," "Instructional Design: Adult Learners," "Foundations in Customer Education," "Skilljar Certified Professional - Basic," "Camtasia 2021 Voyager Certification," "Conversica Lead Management Certification," "Understanding AI," and "Conversica Basics Certification." These certifications were obtained from institutions such as LinkedIn, Skilljar, TechSmith Corporation, and Conversica between the years 2021 and 2023.