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Matthew Sullivan started their work experience in 2006 as the Editorial Research Manager at Energy, Oil & Gas Magazine. Matthew then moved on to sales and account management roles at Aberdeen Group, AchieveForum, and BLR. In 2013, they became a Business Development Manager at AchieveForum, focusing on customer experience, leadership development, and sales effectiveness. From 2014 to 2015, Matthew worked as a National Account Manager at BLR, providing compliance solutions to businesses. In 2016, they became a Sr. Enterprise Business Development at Enel X, specializing in energy intelligence software and advisory services. Matthew later transitioned to a role as Sr. Enterprise Business Development at Cogito Corp, where they focused on using AI to improve customer satisfaction in contact centers. Matthew then worked as a Sr. Manager Global CX Relationship Development at Sitel Group (previously Sykes), assisting organizations in building intelligent customer experiences. In 2022, Matthew joined Carenet Health as the Director of CX Business Development. Currently, they hold the position of Vice President - CX Business Development at Continuum Global Solutions, where they are responsible for expanding the company's industry vertical portfolio and providing contact center services worldwide.

Matthew Sullivan attended Bishop Fenwick High School in Peabody, MA, although the specific dates are unknown. Matthew then enrolled at Dean College, where they pursued an Associate of Arts (A.A.) degree in Communication, focusing on general communication studies. The start and end years of their time at Dean College are also unknown. Subsequently, Matthew pursued a Bachelor of Applied Science (B.A.Sc.) degree in Communications and Advertising at Salem State University. Unfortunately, the specific dates of their enrollment at Salem State University are not provided. Additionally, Matthew obtained a certification as a Cogito Corp Certified Professional - Cogician Level 1 from Cogito Corp in September 2019.