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Léna Caloud

Senior Manager Customer Success Manager Strategic Accounts at ContentSquare

Léna Caloud has a diverse work experience in various roles and industries. Léna started their career as a Marketing Studies Intern at Vodafone in 2010. In 2012, they worked as a Strategic Marketing Intern at Canal+. Later that year, they took on a consulting mission at Shanghai Infinity Marketing Solutions. Léna then joined Nurun as a Web Project Manager in 2013, where they worked until 2015. At Nurun, they gained experience in project management.

In 2015, Léna joined Razorfish as an Account Supervisor. In this role, they worked on digital strategy framing, website conception, film production, and ergonomic recommendations for various clients such as Lacoste, Wonderbox, and Galeries Lafayette. Léna also served as a Web Project Manager for EDF, overseeing the relaunch of their website.

In 2017, Léna joined ContentSquare, a FrenchTech startup, as a Customer Success Manager. Léna later became the Lead Customer Success Manager in 2018. ContentSquare is recognized as one of the most innovative technologies in eCommerce by Gartner. Léna played a prominent role in helping brands optimize their customer experience using their SaaS solution.

Overall, Léna Caloud has acquired valuable experience in customer success management, project management, and digital strategy in various industries.

Léna Caloud began their education in 2009 at emlyon business school, where they completed a Matser in marketing / Web marketing between 2009 and 2013. In 2012, they also enrolled at East China Normal University to pursue a Master of Science in Management, however, the end year of their studies at this institution is not provided. In 2015, Léna attended Ecole Du Louvre in Paris, specializing in Art history and graduated in 2016 with a degree in the same field.

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