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Samantha Cantrell is an experienced professional in training content development and technical writing, currently serving as a Senior Training Content Developer at Contender Solutions since February 2022, where significant achievements include modernizing offerings and enhancing profit margins. Prior to this, Samantha spent over six years at FIS, progressing from a Technical Writer to a Business Process Analyst on the ServiceNow Team, notably migrating thousands of knowledge articles and improving knowledge management practices. Samantha's foundational experience includes roles as a Call Center Supervisor and Technical Support Representative, alongside a background in media as a Book and Film Reviewer for Geek News Network. Samantha holds a Bachelor of Science in Computer Information Technology from Northern Arizona University and an Associate of Arts from Phoenix College.