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Sarah Newman is an experienced professional in the fields of training, coaching, and client support within the financial and community services sectors. As the Learning and Engagement Lead at Consumer Action Law Centre since November 2023, Sarah leads initiatives focused on enhancing learning and engagement. Previously, at Good Shepherd Australia New Zealand, Sarah held various roles, culminating as Training and Coaching Lead, where responsibilities included designing and delivering training for a national contact center while fostering partnerships to enhance microfinance programs. Sarah also contributed as a Subject Matter Expert during a major CRM transformation to Salesforce and held positions assessing clients' financial needs, case management for homelessness services, and supporting financial wellbeing initiatives. Educational qualifications include a Certificate in Training and Assessment from Swinburne University of Technology and a Diploma in Community Services from Holmesglen.