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Kevin Banks is a seasoned professional with extensive experience in regional service management and project oversight within the telecommunications industry. Currently serving as Regional Service Manager at Console Connect since September 2015, Banks previously held a similar title at PCCW GLOBAL Limited, where responsibilities included managing the Global Customer Service Center for North and South America. With a background in business solutions consulting at ILERRA and network operations consulting at Verizon Digital Media Services, Banks has a proven track record in requirements gathering, implementation, and training. Earlier roles include project management at MCIWorldcom and operational readiness testing at Winstar Communications, showcasing a diverse skill set in project management and operational excellence. Banks holds a degree from Shippensburg University of Pennsylvania.