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Skyler E. currently serves as Vice President of Customer Experience at Consilium, a consulting firm specializing in technology solutions for customer experience enhancement. Previously, Skyler held the position of Senior Director of Global Contact Center Operations at Medifast, Inc., where efforts included leveraging AWS and NLP/NLU technologies to optimize scalable support experiences and improve processes across various departments. Prior roles at TaskEasy and Netflix involved overseeing extensive operations, managing significant budgets, and leading large teams to achieve high customer service fulfillment rates. Skyler holds a Bachelor of Science in Social Science with a focus on Criminal Justice from Western Oregon University.