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Susan Coleman works with a variety of executives and senior professionals within global organizations, smaller businesses, governmental offices, non-profits, and non-governmental agencies throughout the Americas, Europe, Africa, Asia, and the Middle East. In addition to her work at Consensus, she is a partner in C Global Consulting (a strategic partner of Consensus), and teaches graduate-level courses at New York University.

Susan began her career as a commercial litigator. Upon transitioning to alternative dispute resolution, she developed an expertise in intercultural negotiations and organizational, business, and community mediation. Her notable engagements include mediating a dispute between warring faction in Iraqi Kurdistan, serving as an on-call mediator for the UN Ombudsmen and Mediation Services, and designing a global conflict resolution program for the United Nations Secretariat which she delivered worldwide.