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Vanessa Mangulabnan has held various roles in different companies. At Connext, Vanessa currently serves as the Director of Learning and Development, implementing training programs aligned with business goals. At Cloudstaff, Vanessa held positions such as Training & Professional Services Manager and Training & Professional Services Expert, where Vanessa developed training strategies and content. In their earlier career at STARTEK, Vanessa was a Customer Solutions Manager, Quality Supervisor, Quality Assurance Specialist, and Virtual Quality Specialist, focusing on improving performance and processes. Vanessa's background includes a Bachelor of Arts degree in English from Holy Angel University.