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Pavan Patel is a skilled Programmer Analyst at Connex Telecommunications Inc. since April 2021, with a strong background in Contact Center technology, particularly in the Genesys Voice Platform. Pavan specializes in designing, developing, and maintaining custom IVR applications using tools such as Genesys Composer, Tomcat, Java, JavaScript, log4j, VXML, and integrating SOAP and REST APIs. Prior to this role, Pavan worked as a Software Developer at CITTA SOLUTIONS PRIVATE LIMITED from July 2017 to December 2018, focusing on web-based SaaS application development utilizing C#, .NET Core MVC, SQL Server, HTML5, JavaScript, and REST API. Pavan's experience also includes an internship that involved developing core logic and database structures for Android applications. Pavan holds a Master's degree in Electrical and Computer Engineering from Carleton University and a Bachelor of Engineering in Computer Engineering from Gujarat Technological University.