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Jess Richardson currently serves as the Global Director of New Client Success and Global Head of New Client Success at ConnexAI, roles held since January 2021. Prior to this, Jess Richardson gained experience as an Operations Coordinator at ConnexAI and worked as a Human Resources Administrator at Britannia Hotels Ltd from October 2018 to August 2019. Jess Richardson holds a Higher National Diploma in Linguistics from The University of Manchester, completed in 2020.