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Rahul Gawas currently serves as the Associate Incident Response Director at ConnectWise, a position held since August 2020, where responsibilities include overseeing Automation, Major Incident Management, and Problem Management. Prior to this role, Gawas held multiple management positions including Sr. Manager of Global Incident and Problem Management and Service Delivery Manager. With a strong background in service delivery, Gawas previously worked as Team Manager at Continuum Managed Services, LLC from June 2011 until August 2023. Rahul Gawas earned a Bachelor of Engineering degree in Chemical Engineering from Shivaji University between 1998 and 2003.