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Pip Shelton has a diverse work experience spanning over two decades. They started their career at Experian UK LTD in 1998, where they served as a Senior Desktop Services Engineer, managing a team and handling technical support for over 3000 users. In 2001, they joined ComputerLand PLC and held various roles, including Service Delivery Manager and Desktop Operations Manager. During their time at ComputerLand, they were responsible for managing major contracts and ensuring SLAs were met. In 2009, Pip joined Capita IT Enterprise Services as a Service Improvement Manager, where they focused on improving delivery models and driving mutual value for managed services clients. From 2016 to 2018, they served as Interim Operational Management at ITS Technology Group, leading operations teams and overseeing business change and service improvement. In 2018, they became a Partner at DropJaw Ventures Group, where they were responsible for operational due diligence and continuous service improvement for scale-up clients and investment portfolios. Most recently, Pip worked as Operations Director at Connectus Business Solutions Limited, helping businesses mitigate costs, complexity, and risk by providing business connectivity and managed services.

Pip Shelton obtained a Professional Certificate in Management from the Open University from the year 2003 to 2004. Following that, in the year 2005 to 2006, Pip pursued a Managers Certificate in IT Service Management from ise