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Duncan Shaw has extensive work experience in various leadership roles within the telecommunications and unified communications industry. Duncan currently serves as the Operations Director at Connectus Group Limited since 2018. Prior to this, Duncan was the Chief Technology Officer at Eximus Solutions Limited from 2012 onwards. Before joining Eximus Solutions, they worked as a Director at UC Consultants Ltd starting from December 2011. Duncan also held positions at telent as the Director of Business Engineering from 2008 to 2011 and as the Head of Operations - Enterprise Solutions from 2008 to 2010. Duncan previously served as the Operations Director at telent (Premises Networks) and Premises Networks Management plc from 2000 to 2008. Before entering the telecommunications industry, Duncan worked as an ICT Manager at East Riding of Yorkshire Council from 1996 to 2000.

Duncan Shaw completed their Higher National Diploma (HND) in Computer Studies from Hull College of Higher Education between 1977 and 1979. Their education history also shows that they attended Leeds Beckett University and the University of Hull, although no specific degree or field of study is mentioned for these institutions.