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JD Donley is currently a Customer Success Specialist at connectRN. Prior to this, they worked as an Enterprise Sales Coordinator at Toast, Inc., where they assisted with the rollout of the Toast POS restaurant technology system to both mid-market and enterprise customers. They also worked as an Associate District Manager at ADP, where they achieved a 100% sales quota during their first 3 months in the position.

JD Donley has a Bachelor's degree in Marketing from Penn State University. They also have certification from MyraGoldenE-Learning in Best Practices for Email Response, Chat Customer Experience, Empathy for Those Who Serve: 4 Keys to Conveying Empathy, How to Assertively Control Conversations, How to Deliver Bad News to Customers, How to Handle Difficult Customers & De-escalate, Telephone Soft Skills Training, and Text Interactions. Finally, they have a certification from Penn State University in Smeal Honor Code.

They are on a team with Chantel Curtis - Customer Success Specialist, John Currie - Customer Success Specialist, and Raymond Farmer - Customer Success Specialist. JD Donley reports to Julie O'Donnell, Manager, Customer Success.