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Pedro Henrique Garros Tavares is a Senior UX Designer at Getronics, specializing in projects for Banco do Brasil, including the development of conversational flows and usability testing for the Chatbot WhatsApp Cartões BB. Previously, Pedro worked as a UX Designer at Sabion Digital, focusing on the Bia AI project for Bradesco Seguros, and held roles at everis as both UX Strategist and UX Writer, contributing to the development of the chatbot "Júlia" for Unilever. Early career experience includes roles in advertising and client service at Shopfisio and Portinari Propaganda, as well as marketing assistance at Stamp Metal GB Telas. Pedro holds a Bachelor's degree in Advertising and Propaganda from Universidade Paulista.