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Donald L. Cruz has over 15 years of experience in customer service roles, currently serving as a Customer Service Specialist at CSS (Connecticut Spring & Stamping) since March 2011. Prior to this role, Cruz held the position of Customer Service Director at Century 21 Access America, where responsibilities included managing the lead management system and ensuring high customer satisfaction. Additional experience includes providing customer support and training at CIGNA Healthcare, where responsibilities encompassed membership verification and training new hires, and managing the customer service department as a Customer Service Manager at Moore Medical. Cruz obtained a diploma in Business from New Britain Senior High School in 1987.