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Ujjwal Salwan has a decade of experience in the customer service industry. From 2009 to 2013, they worked at Convergys as a Team Leader, Process Trainer, and Floor Supervisor. In this role, they were responsible for hiring agents for the program, conducting process training for new hires, and communicating with US clients. From 2013 to 2016, they worked at iYogi Inc. as a Team Leader, where they were responsible for tech support, revenue generation, team management, attrition control, and upselling. Lastly, they worked at ConnectAndSell, Inc. from 2016 to the present as an Assistant Manager. In this role, they have been responsible for resolving CRM integration issues, creating and sending client and internal reports, overseeing calls, chat, and email support, and training new clients on the product.

Ujjwal Salwan has an education history that includes a Master of Business Administration (MBA) from the Indira Gandhi National Open University, obtained between 2015 and 2016. Ujjwal also holds a Bachelor of Science (BSc) in Hotel/Motel Administration/Management from IHM Mumbai, obtained between 2004 and 2008. Additionally, they attended Sachdeva Public School prior to their university education. Ujjwal Salwan also holds an OnTrac Star certification from Ontrac, obtained in December 2013.