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Mark Madden is an accomplished professional with extensive experience in operations and business management within the telecommunications sector. Currently serving as Director of Operations Transformation at Connect44 since December 2020, Mark previously held the role of Director of Business Operations at Three., where responsibilities included leading a 400-member team to enhance customer experience and infrastructure. Mark's career spans various leadership positions, including Head of Network Services at Ericsson Managed Operations, Director of Products & Marketing at Easynet, and Director Business Planning at BT, among others. Mark's educational background includes a Post-Graduate Diploma in Macro-Econometric Modelling from Birkbeck, University of London, an MA in Economics from the University of Leeds, and a BSc in Economics from the University of Bath.