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Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting and resolving mobile network tower-related issues. Prior to this role, Michael worked at AlarmClub Inc. as a Customer Service Technical Support, achieving a remarkable 96.7% success rate in resolving technical issues through problem identification and research. Michael's experience also includes serving as a Data Research Analyst at Webhelp, where data analysis and insights from client interactions were utilized to enhance customer service. Educationally, Michael is pursuing a Full Stack Web Development degree at 4Geeks Academy and holds an Associate’s degree in Cinematography and Film/Video Production from SAE Institute, along with an ABMA Computing and Information System Certificate from Speciss College.