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Simon Windmill has extensive experience in incident and service management within the telecommunications sector. Currently serving as a Senior Escalation Manager at Confluent since May 2022, Simon has previously held roles such as Major Incident Management Team Manager and Operations and Release Manager at Three UK from February 2019 to May 2022. Simon's background also includes positions as an ITSM Consultant at NGA Human Resources and Digital Operations Manager at Three. Prior experience encompasses various incident management roles at Huawei Technologies, Vodafone, and T-Systems, where Simon contributed significantly to process development, training, and service delivery. Educationally, Simon attended Kings Of Wessex in Cheddar.