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Csilla Kisfaludi is a Customer Success Manager at ConfigCat.com. Csilla previously held positions such as Senior ITOps Engineer at Toptal, IT Services Manager at Prezi, End User Support Regional Lead at MSCI Inc., and Team Lead, IT Services at LogMeIn. With a background in English Studies and a focus on Postcolonial Literature and Culture, Csilla has extensive experience in managing IT operations, providing technical support, coordinating remote and local onboarding/offboarding processes, and documenting technical solutions. Csilla excels in handling customer escalations, incident coordination, and providing training on various topics related to IT services.