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Jonathan Christensen is an experienced IT Process Specialist at the Conference of State Bank Supervisors (CSBS) since September 2018. Prior to this role, Jonathan held various leadership positions at AstraZeneca, including Global Problem Management Process Lead and Rapid Solutions Delivery Team Lead, where responsibilities included managing problem investigations, process improvements, and fostering relationships within enterprise IT. At MedImmune, Jonathan served as Manager of Service Availability Management, developing and optimizing incident management processes while overseeing a 24x7 team. Earlier roles included Continuity Assurance Program Manager at SRA International and Continuity Assurance Team Lead at SAIC, both involving the management of support teams and direct client interactions. Jonathan began the career at Merchant Link, LLC as a Technical Support Representative, providing technical assistance and QA analysis.