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Braley Bullard is an experienced professional currently serving as a Product Owner for Outage Communications at Con Edison since March 2024. Prior roles include Manager of Customer Experience at Pilot and Head of Customer Experience & Policy at Universe, where Braley led various customer experience teams during a significant growth period. Additional experience includes serving as a Senior Project Manager at Salt Lake City Corporation, managing public engagement initiatives impacting over 200,000 residents. Braley's career began at Apple as a Genius. Educational qualifications include a Master of City & Regional Planning from Pratt Institute (2020 - Present), a Bachelor of Science in City/Urban, Community and Regional Planning from the University of Utah (2014 - 2018), and a Bachelor of Arts in Graphic Design/Photography from Oakland University (2008 - 2010).