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Kimba Daniels is a Six Sigma Green Belt with extensive experience in business analysis and call center operations management. Currently serving as a Senior Business Analyst at Conduent since August 2023, Kimba previously held positions such as Senior Consultant - Call Center Vendor Manager at Synergis IT + Creative, and Manager of Call Center & Customer Service at Reliable Heating & Air. Additional roles include Consultant Development Manager and Consultant Marketing Manager at Brighter Brain, Call Center Process Improvement Manager at Wipro Limited, and Operations Manager at Ryla Teleservices BPO. Kimba holds a Bachelor of Business Administration (B.B.A.) in Management and Leadership from Capella University and has a solid background in team management, operational efficiency, and customer service growth.