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Mark Joseph Flores is an experienced operations manager with a robust background in team leadership and customer experience across various industries. Currently serving as Operations Manager at SAP Concur since July 2013, Mark has progressed through multiple leadership roles, including Senior Team Lead and Team Lead. Previous positions include Team Leader at Concur Technologies and StarTek, where Mark successfully managed audit relationships, enforced company policies, and improved team performance. Mark's career began in customer service with roles such as Leisure Travel Consultant at Al Rostamani Travels and Customer Service/Sales Representative at Sykes, demonstrating a consistent ability to deliver exceptional customer experiences and drive sales. Mark holds a Bachelor of Arts in Communication Arts from the University of Santo Tomas.