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Adrienne Blankenship is a seasoned professional with over 20 years of experience in the insurance industry and extensive expertise in software consulting and business systems analysis. Currently serving as a Business System Analyst at Concourse Financial Group and a Software Consultant at Blankenship Consulting Services LLC, Adrienne specializes in SmartOffice CRM Software Management, focusing on building efficient processes, defining workflows, and providing training and technical support. Previous roles include New Business Administrator at Chesapeake Brokerage, Operations Analyst at Piedmont Community Health Plan, and various positions at Ebix and First Colony Life, where Adrienne gained a deep understanding of carrier tracking, customer relationship management, data analysis, and automated systems development.