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Viviana Valdez is an experienced professional with a strong background in customer service and client support. Currently serving as a Case Resolution Specialist at Concora Credit and as a Client Support Validation Analyst at Great American Finance Holdings, LLC, Viviana has previously held roles including Customer Service Representative/Collections at Castle Credit and Personal Banker II at Fifth Third Bank. Other experiences include positions at AT&T, Combined Insurance United States, State Farm, Acceptance Insurance, and Boost Mobile, where responsibilities encompassed sales, customer retention, training, and bilingual support. Viviana holds an Associate's degree in Criminology from Northwestern College and a high school diploma from Youth Connection Leadership Academy.