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Jan Olbrich has a diverse work experience history. They started their career as an Intern Marketing and Customer Care at NICE - Network for InterCultural Experiences in March 2019, where they worked until June 2019. In May 2020, they briefly worked as an E-Commerce Manager at axion GmbH for one month. Following that, they joined Conceptboard in January 2021 as a Customer Success Manager and later transitioned into the role of Customer Success Operations Lead in March 2023. Jan Olbrich's work experience demonstrates their abilities in marketing, customer care, e-commerce, and customer success.

From 2016 to 2020, Jan Olbrich attended Karlshochschule International University, where they pursued a Bachelor of Arts degree in International Business.