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Fabiola Borge Maltez is a professional with extensive experience in customer service and quality assurance, currently serving in Workforce Management at Concentrix since October 2024. Fabiola previously worked as a Quality Assurance Specialist at OCLINICALS and as an Inbound Customer Service Representative at IBEX. Prior roles include Call Center Customer Service Representative at Tri Source International LLC and a marketing assistant internship at Grupo Carvajal. Fabiola's academic background includes a Bachelor's degree in Business Administration from Universidad Centroamericana and a postgraduate degree in Communication and Digital Marketing from Universidad Europea del Atlántico, as well as an undergraduate exchange program in Business Administration at Universidad de Costa Rica UCR.