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Bagas Surya Pratama is an experienced professional in team leadership and customer service, currently serving as a Team Leader Operational at Concentrix since September 2024. Previously, Bagas held the position of Team Leader KYC at Telmark Indonesia from November 2022 to September 2024, where responsibilities included achieving KPI targets, coaching agents, and monitoring performance. Bagas also worked as an On Behalf Team Leader at Mitracomm Ekasarana, contributing to agent support and case resolution, as well as in various roles including Customer Service Agent and Quality Assurance. Additional experience includes validation work at PT Infomedia Solusi Humanika and delivery services at Gojek. Bagas holds a Bachelor's degree in Management from Sekolah Tinggi Ilmu Ekonomi YKPN, obtained in 2019.