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Chloe Irwin is an experienced Managing Product Architect specializing in Salesforce Customer Service at CONA Services since September 2021. Previously, Chloe held multiple roles at NewRez LLC, including CRM Administrator and Business Operations Coordinator, where responsibilities encompassed leadership of a CRM team, day-to-day support for Salesforce and Five9 systems, and the implementation of Service Cloud. Prior experience includes operations and training facilitation at New Penn Financial, as well as talent sourcing and recruiting roles at ONG Conseil France and Pigier. Chloe holds a Master's degree in English/French and Business from Université Jean Moulin (Lyon III) and has pursued continual education through Trailhead by Salesforce.