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Vanessa Pontes is an experienced Hardware Repair Technician at ComputerCare since December 2021, specializing in diagnosing and repairing various electronic devices using industry-standard diagnostic tools. Prior to this role, Vanessa served as an IT Logistics Associate at EOS IT Solutions, managing desktop and laptop deployments and providing desk-side support. Vanessa has a background in quality assurance testing as a QA Localisation Tester for Activision, and has held multiple positions in sales and logistics across various companies, showcasing strong customer service and operational skills. Vanessa holds a Bachelor's degree in Computing & Multimedia from Dorset College Dublin, an English degree from the International College of Technology ICOT, and a Bachelor of Technology in Chemistry from Centro Universitário Padre Anchieta.