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Charlie Whitehead is an experienced professional in service management and operational excellence, currently serving as Head of Global Service Desk Operational Excellence at Computacenter since March 2021. Prior roles include Customer Experience Consultant at Computacenter and Service Delivery Manager at Blue Chip. With a background at TSYS Managed Services EMEA as Operations Manager and various positions at Computacenter and Konecta UK, Charlie has honed expertise in driving strategic alignment, enhancing customer experiences, and delivering value. Charlie holds an ITIL Foundation certification in Information Technology and an EDI Level 2 Certificate in Team Leading.