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Maria Manuel is an experienced Major Incident Manager currently employed at Compugen Inc since November 2021, and previously served in the same role at Economical Insurance from 2013 to 2016. Maria has a strong background in managing incidents and Service Level Agreement (SLA) processes, with a focus on service availability and process improvement. As the Owner/Proprietor of Lakeside Consulting from June 2016 to December 2022, Maria provided consulting services that aligned technology with operational and financial goals. Prior experience includes various leadership roles at Manulife Financial, where Maria enhanced IT Governance and drove ITIL-based process improvements across multiple departments. Additionally, Maria held a technical specialist position at IBM from 2003 to 2007 and holds an educational background from the University of Guelph.