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Terry Shoop is a seasoned professional with extensive experience in account management and customer support. Currently serving as the Manager of National Account Managers at ComplyRight, Inc. since May 2016, Terry oversees top-tier national accounts while providing essential support for HR legal and compliance needs. Prior to this role, Terry worked at Bank of America Merchant Services from July 2009 to May 2016, where responsibilities included managing a significant national portfolio with processing volumes ranging from 45 million to 10 billion annually. In various positions, including Account Manager II and Senior Supervisor, Terry effectively handled escalated customer situations and consistently sought improvements in customer service.