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Peter M. has over 14 years of experience in customer service and service delivery roles. Peter began their career in 2007 as a Service Delivery Manager at CSC, where they were responsible for service delivery and management of the Dunn & Bradstreet account. In 2009, they moved to SunGard Availability Services, where they served as a Service Delivery Executive and was the primary contact point and customer support person, ensuring proper Service Delivery and overall customer satisfaction of contracted Managed Services. In 2012, they joined Upland RightAnswers as a Client Success Onboarding Manager, responsible for supporting the client's adoption, continued satisfaction and ongoing relationship between the client and RightAnswers. In 2014, they became a Customer Success Team Lead at Opus, where they were a relationship manager and advocate for Saas customers. Peter then moved to EverC in 2018, where they were a Customer Success Director and Success Program Development, as well as an Enterprise Account Manager. In 2020, they joined Motorola Solutions as a Customer Success Manager, ensuring a positive customer experience and acting as the primary point of contact for assigned clients. Peter is currently a Sr. Customer Success Manager at Compliance.ai.

Peter M. attended Fairleigh Dickinson University from 2007 until present, studying International Business Workshop/Trade/Commerce/Adult Education. Peter also holds an ITIL V3 Certification in the ITIL Framework.