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Ming Lai is a seasoned professional in the hospitality and catering industry, currently serving as the Group Business Excellence Director for Growth & Innovation at Compass Group since November 2024. Prior experience includes positions at Restaurant Associates UK, where Ming held multiple leadership roles, including Regional Managing Director for national and international contracts, Operations Director, and Head of Operations, managing high-end catering and guest services across various corporate accounts. Notably, Ming was the National Account Manager for KPMG, overseeing a significant revenue stream and comprehensive catering services across 22 locations. Ming's career also encompasses management roles at Compass Group involving operations across diverse venues, supported by a Bachelor of Business Administration in Hospitality Management from Western Sydney University.