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Michelle Caraballo is an experienced branch manager at Community Credit Union Florida since October 2021, bringing over two decades of expertise from Wells Fargo, where tenure spanned from May 1998 to March 2021. At Wells Fargo, Michelle held multiple leadership roles, including Vice President, Customer Success Manager, where management encompassed a team of 7 managers and over 140 team members focused on call efficiency and digital solutions. Previous positions included Interim Contact Center Manager, overseeing daily activities for a large customer service group, and AVP, Customer Success Team Manager II, which involved fostering team engagement and operational efficiency. Michelle's career also features roles aimed at enhancing quality assurance and customer service across various communication channels.