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Michael Shin is a seasoned technology support specialist currently employed by Community Consolidated School District 21, where responsibilities include managing hardware and software issues for staff and students, coordinating with third-party vendors, and overseeing inventory for various technology supplies. Prior experience includes serving as a Service Desk Technician at Ascend Technologies, providing Level 1 support for a range of technologies, and excelling as a top performer. Additional roles at Palatine Library District and the University of Illinois at Chicago involved assisting patrons and troubleshooting IT issues. Michael holds a Bachelor of Design in Graphic Design from the University of Illinois Chicago.