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Amanda Broome is an experienced professional in customer service management, currently serving as the Contact Center Manager at CommunityAmerica Credit Union since November 2016. Prior to this role, Amanda held multiple positions at Zurich North America, including P&C Customer Service Team Lead, Gap Claims Adjuster, and Customer Support Consultant, where skills in process improvement, workload management, claims resolution, and customer support were developed. Amanda's educational background is from Washburn University, complementing a robust career focused on enhancing service levels and operational efficiencies within customer service teams.