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Natalia Olievschi is a seasoned customer service and logistics specialist currently working at Menarini Stemline since March 2024. Prior experience includes a role as a Customer Service Representative at Catalent Pharma Solutions, where responsibilities involved managing the order-to-cash flow for over 500 monthly orders and training team members on JD Edwards. At Katoen Natie, Natalia served as Customer Service Team Lead, significantly reducing customer complaints by 87% and managing a team responsible for a diverse portfolio of over 60 clients. Earlier in the career, Natalia held a Customer Service Representative position, achieving substantial improvements in order processing time and customer satisfaction while training new staff. With advanced degrees in Procurement, Logistics, and Supply Chain Management from The University of Salford and in Economics and Organization of Hotel Services from Universitatea de Stat din Moldova, alongside a Bachelor's in Business and Administration, Natalia combines educational excellence with extensive professional experience.