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Mateusz Sitko is an experienced professional in the telecommunications industry, currently serving as a 2nd Line Support Engineer and previously as a 1st Line Support Engineer at Comarch Telecommunications since August 2019. Responsibilities include monitoring events from the Nagios system, managing incidents in Jira, conducting initial analyses, and liaising with international clients while performing basic tasks on clients' production environments. Prior experience includes roles at Netia, focusing on monitoring telecommunication facilities and addressing network incidents, and at Ericsson, specializing in network operation, power system oversight, and environmental conditions within telecommunication sites. Mateusz Sitko holds an Engineering degree in Transport Management and Logistics from Śląska Wyższa Szkoła Zarządzania and a postgraduate degree in Occupational Safety and Health Management from WSB University.