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Scott Harmon has over 15 years of experience in information technology, currently serving as Service Desk Supervisor at Columbus Metropolitan Library since August 2014. Responsibilities include managing the Desktop Support and Call Center team, overseeing the service desk budget, and enhancing customer service through performance evaluations and training. Prior to this role, Scott held positions such as Service Desk Team Lead and Desktop Systems Engineer, gaining expertise in application deployment, Active Directory management, and system configuration. Previous experiences also include a senior desktop support technician role at The Motorists Insurance Group, where responsibilities encompassed SCCM management and software deployment. Additionally, Scott has provided expert support as a consultant for J.P. Morgan Chase, addressing complex technical issues and maintaining server operations.