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Michael Rivera is an experienced IT professional currently serving as a Data and Tech Support Specialist at the Collaborative for Educational Services since June 2021. In this role, Michael specializes in managing support tickets, maintaining historical financial data, and administering school management systems such as Aspen Follet and classroom management tools like NetRef. Additionally, Michael oversees Microsoft 365 applications and manages IT assets to ensure compliance with licensing agreements. Previously, as an Information Technology Site Manager at the same organization, Michael's responsibilities included collaborating with educators, integrating technology, and driving innovation in the learning environment. Michael also founded SubTechIT Services, where operations ran from January 2020 to June 2024. Michael holds a CCNA degree from Massasoit Community College, earned between 2018 and 2020.