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Artsiom Shapavalau is an experienced technical support and account management professional currently serving as a 2nd line technical support engineer and Technical Account Manager at CoinsPaid since May 2022. Prior to this role, Artsiom worked at SAP as a Senior Professional Sales Representative and customer service expert, where responsibilities included researching target audiences and creating informative presentations for prospective clients. Artsiom's career also includes a position as a Technical Customer Service Support Specialist at Sitel, providing technical support in Russian, and as an Internet Shop Administrator at Erlingo Trade, managing the store website and customer interactions. Artsiom holds a Bachelor's degree in Engineering from Belarusian National Technical University, obtained in 2015.